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Gender	Male
Industry	Technology
Occupation	Tier II Help Desk Engineer
Introduction	Mr. Hiraldo is a senior IT Help Desk Engineer that has been consulting for very large organizations over the years. His expertise includes but is not limited to: • Strong knowledge of Windows 2000/XP/Vista/Windows 7/Server 2003/2008. • Active Directory Users and computers. • Group Policy Management • HP Open View Service Desk ticketing application. • TCP/IP, network cabling and configuration. • Cisco VPN and Nortel VPN • Strong hardware issues troubleshooting. • Windows deploying, Imaging, backup and destroyed data recovery. • Strong Microsoft Office Suite incluiding MS Outlook. • Lotus Notes • SQL Server 2000/2005 • VB Scripting • C, C#, Delphi 7 programming languages • Blackberry Enterprise Server • Mac OS (Tiger/Leopard)