BenchmarkPortal
My blogs
| Industry | Business Services |
|---|---|
| Occupation | Call Center Benchmarking, Consulting, Training, Certification, Industry Reports |
| Introduction | BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics on the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both costs and quality, to encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com. |
| Interests | White Papers, Bookstore, Call Center Assessments, On Site Training, Virtual Certification, Peer Group Assessments, College of Call Center Excellence, CallTalk Online Radio Show |