Becky
My blogs
| Gender | Female |
|---|---|
| Industry | Consulting |
| Occupation | Contact Center Consultant |
| Location | Salt Lake City, Utah, United States |
| Introduction | I've worked in call centers since January of 1994. At that time outsourcing was just starting to become a trend for large companies, 800 #'s were only used by large corporations, work-force management tools were still being dreamed of, we used cassette recorders to record calls, and IVRs were just beginning to be developed and used. Across the last 15 years, things have changed drastically, and I've worked with dozens of companies as they've transitioned through the industry changes - outsourcing, moving work off-shore, implementing new technologies, etc. Call centers are an exciting environment, and I enjoy the ever-changing fast-paced dynamics. |