My blogs

The CSR: The Art and Science of Customer Care

About me

Location	Sunnyvale, California, United States
Introduction	We started The CSR in March 2009 to chat about customer support and other challenges facing the mobile industry. Who’s “we”? Employees of InnoPath Software of course, champions of enabling Tier-1 carriers the opportunity to offer better customer support to end users so that their phones can work the way they were meant to. Rogues Gallery: Jason Lackey - Demo/Web Guy, Device Fan at InnoPath Software

Location

Sunnyvale, California, United States

Introduction

We started The CSR in March 2009 to chat about customer support and other challenges facing the mobile industry. Who’s “we”? Employees of InnoPath Software of course, champions of enabling Tier-1 carriers the opportunity to offer better customer support to end users so that their phones can work the way they were meant to. Rogues Gallery: Jason Lackey - Demo/Web Guy, Device Fan at InnoPath Software