Delete comment from: Ken Shirriff's blog
My iPhone 5 charger died while not being used. Getting a new one from Apple is proving a nontrivial exercise. Couldn't get a genius bar appt the day i figured it was dead - geniuses are booked out 24hrs. Had a chance to drop in to Apple store, so hoped they could find a spare minute to give me a replacement. No. We'd love to replace your dead power supply but you need a genius appt. Please come back when you can get a booking. Thought it would be easier to get Apple to mail me one. Logged a case. Support called me back, but then "the number you have called is incorrect"! Couldnt find a way to tell apple to try again. Logged a new case. Few minutes wait to talk to a human...had to talk to supervisor about mailing me a new power supply. Several minutes later, yes we can do that but it will take 7-10 business days. OK, do it. (would take an hour round trip to get to e genis bar) "Sorry my computer is running slow and i cant log the self service repair in. Please call back later and i'll do it."
hopefully i will be able to get the power supply maied after i speak to apple tomorrow.
My IPhone 5 power supply is model A1402, 5W USB power supply. iPad 3 power supply is A1357 10W USB power supply. Amazingly, both are the same size. (bad that they're hard to tell apart.) Have painted a black spot on the 10W version.
If apple doesnt want the dead one back, will be able to do a teardown.....
Nov 6, 2012, 5:08:34 AM
Posted to Apple iPhone charger teardown: quality in a tiny expensive package